Frequently Asked Questions

Shipping

***DURING THE SUMMER MONTHS CANDY COATINGS MAY MELT DURING SHIPPING***

We make every effort to ship the same day Monday through Friday if order is received before 12:00 p.m. central standard time.
If an item is back ordered you will receive an email letting you know your order is processing.
We have the following shipping available during check-out
USPS Express Mail – 1 to 2 days
USPS Priority Mail – 2 to 3 days
USPS First Class Mail – 3 to 5 days
Rates are based on the actual weight of your order. NO handling fees are charged. You will see shipping rates before purchasing.
International Shipping is also available during check-out.

We are not responsible for lost packages or delays by the United States Postal Service

We are not responsible for weather related damages.

Payment Options

We accept credit cards and Paypal. Local residents can select to pick-up and pay for items at our store.

Our Return Policy

We want you to be happy with your purchase. If for any reason you are unsatisfied with your order please contact us by phone or email for return authorization. You will be responsible for any costs associated with shipping the items back to us.

You may return any non food or non holiday products that are unused and unopened up to 30 days after purchase. Items must be returned in the original packaging and in the original condition. No returns will be made for any item after 30 days.

We are sorry but edible items may not be returned.

Please allow 7 business day for us to process the credit to your account.

Sweet! Baking and Candy Making Supply
5331 SW 22nd Place Suite 74
Topeka, Kansas 66614

785-228-BAKE (2253)

sweetbakingsupply@gmail.com

Damaged & Missing Items

If your items arrive damaged please contact us right away (within 2 day) and we will make it right. Please take a picture of the damaged items with your digital camera or cell phone. We take great care in pacagking and shipping your items. A picture shows us how the items were damaged and helps up to keep it from happening again.
Please report claims for shorted merchandise within two (2) days of receipt of the merchandise.

Please remember edible sugar decorations are fragile a a few might be damaged during shipping. Please order accordingly. We hope everything arrives in perfect condition!

Gifts

Please let us know in the comments section during check-out  if your order is a gift so we can remove the packing slip!

Minimum Orders

We have no minimum orders, please feel free to order as little or alot as you like!

Privacy Policy

We will not, now or in the future, sell, give away, or otherwise release to any third party any personal information you provide to us via this web site. We feel that your sense of security and privacy is of great importance to us.